Basic Support

The Basic Support program is designed to address the needs of our customers who require support for their internal IT operations and also for clients who may want to grow into the Platinum Support offering in the future.

Basic Support key features:

• 8x5 local business hours support
• Email and web-based support
• Unlimited support incidents
• Product updates
• Named support contacts
• Defined response-time objectives
• Defined issue-escalation process

Platinum Support

Kubisys Platinum Support provides access to our premiere expertise. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Platinum Support expands on our foundation offerings services to customers who typically require 24x7x365 mission-critical support with an enhanced issue-escalation path. Named contacts provide fast, personalized support, while priority escalation ensures critical environmental issues are dealt with swiftly to keep projects on track and systems running continuously.

Platinum Support key features:

• 8x5 local business hours support
• 24x7x365 support for severity 1 cases
• Phone, email and web-based support
• Unlimited support incidents
• Product updates and hot fixes
• Four named support contacts
• Priority response times
• Priority issue escalation