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Telephone support: +1-973-513-9350

9 AM - 5 PM Eastern Time

At Kubisys, we know that customers depend critically on our ability to provide technical support that’s tuned in to the individual needs of each unique environment. Whether in person, by email, or by phone, we work with your network, storage, application, and operating system providers to resolve any issues. In many cases, our engineers diagnose and correct incidents over a secure tunnel connection, saving you time and money.

Training on the installation and operation of our product is available for both end-users and resellers. We also offer professional consulting services to address specific projects.

Our support program provides:

• Customer support for internal IT operations
• Training
• Advice regarding best practices when using Thin Capture in specific IT environments

Key support features:

• Telephone support 9 AM - 5 PM Eastern Time
• Email and web-based support 9 AM - 5 PM Eastern Time
• Unlimited support incidents
• Product updates
• Named support contacts
• Defined response-time objectives
• Defined issue-escalation process